IT support built
for clinics.
Your practice runs on Best Practice, Zedmed, or MedicalDirector. When something breaks during a morning session — a pathology result that won't download, an appointment system that won't open — you need IT support that already knows your software, not one that's learning it on your time.
RACGP accreditation is next year. Your IT isn't ready.
My Health Record integration, Essential Eight posture, privacy documentation. We get you audit-ready — and keep you there.
Why ClinicGuard IT?
Generalist IT providers treat your clinic like a small office. We don't.
One contact. Always Joe.
No call centres, no offshore helpdesk, no ticket queues. When you reach out, you reach Joe — the person who set up your system and knows your practice.
Healthcare software expertise.
We know Zedmed, Best Practice, MedicalDirector, Heidi, and Cliniko from the inside. We've seen the edge cases, the update gotchas, and the HL7 integration headaches. We're not learning on your time.
15-minute response during clinic hours.
7am to 7pm AEST, Monday to Saturday. When something breaks mid-session, we respond in 15 minutes — not when a ticket reaches the top of a queue.
Everything your clinic's IT needs. Nothing you don't.
Per-device pricing that scales with your practice. No lock-in after 90 days. No surprise invoices.
Managed IT
Essential
Per device / month · minimum 8 devices
- Unlimited remote helpdesk (7am–7pm, Mon–Sat)
- 15-minute response SLA during clinic hours
- 24/7 endpoint monitoring and alerting
- Automated patch management (OS + third-party)
Complete
Per device / month · minimum 8 devices
- Everything in Essential
- After-hours emergency line (evenings + weekends)
- Microsoft 365 / Google Workspace admin
- Staff onboarding and offboarding
Worked examples
| Practice | Devices | Essential | Complete |
|---|---|---|---|
| 3-clinician GP practice | ~10 | $950/mo | $1,350/mo |
| 5-clinician bulk-billing centre | ~16 | $1,520/mo | $2,160/mo |
| 8-clinician multi-GP practice | ~25 | $2,375/mo | $3,375/mo |
All prices AUD, exclusive of GST. Minimum 8 devices. One-off onboarding fee of $150/device applies.
AI Automation Add-ons
Add to any IT plan. Practical workflow automation built for medical practice environments.
Essential AI
- Appointment reminder automation
- After-hours triage routing
- Basic document generation (referral letters, reports)
Growth AI
- Everything in Essential AI
- My Health Record workflow automation
- Staff scheduling automation
- Invoice and billing workflow
Premium AI
- Everything in Growth AI
- Custom workflow automation (n8n, Power Automate)
- AI-powered reporting and analytics
- Monthly optimisation review with Joe
How it works
From your first conversation to ongoing partnership — here's what to expect.
Free 30-minute discovery call
A plain-language conversation about your practice's IT environment — what's working, what isn't, and whether we're a good fit. No sales pitch.
90-Day Onboarding
We install monitoring on all your devices, establish your security baseline, patch vulnerabilities, and document your environment. Most clinics notice the difference within two weeks.
Ongoing Managed Service
Monthly patching, 24/7 monitoring, helpdesk support during clinic hours, and a Quarterly Business Review. You focus on patients. We handle IT.
Scale With Confidence
New clinician hire? New location? AI automation? We plan infrastructure ahead of growth — not in response to it.
Book a free 30-minute discovery call.
No sales pitch. Just a plain-language conversation about your practice's IT environment — what's working, what isn't, and whether we're a good fit. If we are, we'll tell you. If we're not, we'll tell you that too.
Book a free discovery call