Medical IT insights.
Plain-language articles on IT support, cybersecurity, and practice management software — written by someone who has actually worked in healthcare IT.
Questions to Ask Your IT Vendor Before You Sign
A practice manager's checklist for vetting a new PMS module, cloud service, or IT provider — documentation, monitoring, backups, encryption, passphrases, and privacy obligations.
26 July 2026 · 6 min read
ComplianceFive Security Basics Every Clinic Needs
A plain-language, no-technical-background guide to the five information security habits every Australian practice should have in place — privacy, passphrases, patching, backups, and awareness.
25 July 2026 · 5 min read
ComplianceCloud Services — What to Check Before You Sign
Moving to a cloud PMS or booking system? A practical framework for evaluating a cloud provider — data sovereignty, shared responsibility, contract terms, and why you should still keep your own backup.
24 July 2026 · 5 min read
ComplianceThink Before You Click — Phishing Tips for Clinic Staff
Most breaches start with one click. Practical, plain-language phishing awareness for clinic staff — covering email, links, social media, and public Wi-Fi.
23 July 2026 · 4 min read
CompliancePasswords, Passphrases, and MFA for Clinic Staff
What actually makes a password strong, why reusing one is the most damaging mistake a clinic can make, and why multi-factor authentication is the single biggest security upgrade for the effort involved.
23 July 2026 · 4 min read
ComplianceWhy Security Culture Matters More Than Any Single Tool
No firewall covers for a tired staff member clicking the wrong link. A practical look at the human side of clinic security — and a five-level maturity scale to see where your practice actually sits.
22 July 2026 · 5 min read
ComplianceManaging Your Digital Footprint as a Clinic Professional
Specialists and practice principals are unusually visible online — and that visibility can be used to make phishing and impersonation attempts far more convincing. Here is how to manage it.
22 July 2026 · 4 min read
ComplianceFree Security Awareness Training for Clinic Staff (With CPD Points)
A free, AAPM-accredited security awareness course from the Australian Digital Health Agency — five short modules, 5 CPD points, and a completion certificate your practice can use as staff training evidence.
22 July 2026 · 4 min read
TroubleshootingEight Pathology Result Problems Practice Managers Actually Call About
From missing downloads to fax still arriving for a doctor who left — the eight most common pathology result problems in Australian medical practices, and what to do about each one.
22 July 2026 · 7 min read
TroubleshootingChanging Practice Software? Don't Forget to Tell Your Pathology Provider
The most common cause of missing pathology results after a PMS changeover is nobody notified HealthLink or Medical Objects. Here is what to do and when.
15 July 2026 · 5 min read
TroubleshootingCommon Genie and Gentu Problems — and How to Fix Them
Pathology import failures, ePrescribing errors, slow performance, billing issues — the most common IT problems in Genie and Gentu practices, with plain-language fixes.
8 July 2026 · 8 min read
SoftwareGenie Desktop and Gentu — What Melbourne Practices Need to Know
Running Genie desktop in 2026? Here is what your IT environment needs right now, and what a migration to Gentu actually involves — from an IT perspective.
6 July 2026 · 7 min read
TroubleshootingWhy Genie Backups Fail in Medical Practices (And How to Fix It)
Genie backup jobs silently failing in your clinic? Learn the common causes, warning signs, and fixes specific to Australian medical practice environments.
6 July 2026 · 6 min read
TroubleshootingCommon Zedmed Update Problems and How to Fix Them
Zedmed updates causing downtime in your clinic? Learn the most common problems practice managers face and how to resolve them quickly.
3 July 2026 · 6 min read
TroubleshootingWhy pathology results stop downloading — and how to fix it
A plain-language guide to the most common causes of pathology integration failures in Best Practice, Zedmed, and MedicalDirector — and what to do about each one.
4 July 2026 · 5 min read
ComplianceThe Essential Eight — a plain-language guide for medical practices
What the ACSC's Essential Eight means for your clinic, which controls matter most, and how to approach compliance without disrupting patient care.
4 July 2026 · 7 min read