Privacy Policy

ClinicGuard IT (ABN 96 835 083 640) is a sole trader providing managed IT services to Australian medical practices. References to "we", "us", and "our" in this policy refer to ClinicGuard IT operated by Joe Nuchthapho. Contact: joe@clinicguardit.com.au · Melbourne, Victoria

When you use our website or contact us, we may collect: • Name and professional role (e.g. Practice Manager, GP) • Practice name and location • Email address and phone number • Practice management software in use • Any details you provide in the enquiry form or by email When you visit our website, standard web analytics data is also collected automatically (see "Analytics" below).

We collect personal information directly from you when you: • Complete the enquiry form on our Contact page • Send us an email • Book a discovery call via our booking link (Calendly) We do not collect personal information without your knowledge.

We use your information to: • Respond to your enquiry and arrange a discovery call or health check • Provide and manage IT support services if you become a client • Send service-related communications (no unsolicited marketing) • Improve our website and services We will not use your personal information for any purpose that is unrelated to these purposes without your consent.

We do not sell, rent, or trade your personal information. We may share it with trusted third-party service providers who help us operate our business: • Google LLC — email (Google Workspace) and website analytics (Google Analytics 4). Data may be processed on servers outside Australia. Google's privacy policy applies: policies.google.com/privacy • Cloudflare, Inc. — website hosting and content delivery. Cloudflare processes request data as part of its network. Cloudflare's privacy policy applies: cloudflare.com/privacypolicy • Calendly LLC — appointment scheduling (when you book a call). Calendly's privacy policy applies: calendly.com/privacy We only share information necessary for these providers to perform their services and require them to maintain confidentiality.

This website uses Google Analytics 4 to understand how visitors use the site (pages viewed, session duration, general location). This data is aggregated and anonymised — it does not identify individual visitors. Google Analytics sets cookies in your browser to collect this information. You can opt out by installing the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout) or by adjusting your browser's cookie settings.

Your personal information is stored in Google Workspace (email and documents), which is protected by Google's enterprise security controls including encryption in transit and at rest. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. However, no internet transmission is completely secure. We retain your information for as long as necessary to provide our services or as required by law. If you are not a client and do not proceed after initial contact, we will delete your information within 12 months.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to: • Access the personal information we hold about you • Request correction of inaccurate or incomplete information • Make a complaint if you believe we have breached your privacy To exercise any of these rights, contact us at joe@clinicguardit.com.au. We will respond within 30 days.

If you are not satisfied with how we handle your personal information or a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC): Website: oaic.gov.au Phone: 1300 363 992

We may update this policy from time to time. The current version is always published on this page. Material changes will be noted with an updated date below.